Posted 5 days ago
Technical Support Specialist
Adeeba E-Services Private LimitedTechnical Support
Perks & benefits
Education AllowanceHealth InsurancePaid Leave
Requirements
1-2 years technical support experience, International BPO experience, Troubleshooting skills (PC, Printer, Router, Mobile), English fluency, Ability to work night shifts
Skills
Technical SupportTroubleshooting
About the role
Responsibilities
- Handle inbound and outbound technical support calls
- Troubleshoot technical issues related to computers, printers, broadband, routers, and email
- Provide support for Mac, iPhone, and iPad devices
- Resolve customer issues accurately and close calls independently
- Utilize convincing and sales skills during customer interactions
Requirements
- 1 to 2 years of experience in Inbound/Outbound Technical Support within an International BPO
- Proven experience in troubleshooting hardware and software issues
- Strong English communication skills
- Ability to work US night shifts
- Immediate availability to join
- No freshers will be considered
Benefits
- Fixed salary paid on the 1st of every month
- 24 leaves per year plus compensatory offs and birthday leaves
- Attractive incentive structure
- No extension of shift timings
- Friendly working environment
About the Company
Adeeba E-Services Private Limited operates leading online and mobile marketplaces and provides technology and services to enable commerce within its ecosystem.
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Adeeba E-Services Private Limited · Kolkata