Posted 5 days ago
Technical Support Specialist
Adeeba E-Services Private Limited
Requirements
1-2 years technical support experience, English fluency, Troubleshooting skills (PC, Mac, Mobile, Networking), Ability to work night shifts
Skills
Technical SupportTroubleshooting
About the role
Responsibilities
- Provide inbound and outbound technical support to international customers
- Troubleshoot technical issues related to computers, printers, broadband, routers, and email
- Resolve issues involving Mac, iPhone, and iPad
- Handle customer inquiries and provide accurate resolutions
- Manage and close calls effectively
Requirements
- 1 to 2 years of experience in Inbound/Outbound Technical Support within an International BPO
- Proven experience in troubleshooting hardware and software issues
- Strong communication skills in English
- Ability to work US night shifts
- Strong convincing and sales skills
- Immediate availability preferred
Benefits
- Fixed monthly salary paid on the 1st of every month
- 24 leaves per year plus compensatory offs and birthday leaves
- Attractive incentive programs
- No extension of shift timings
- Friendly working environment
About the Company
Adeeba E-Services Private Limited operates in the BPO sector, providing technology and services to enable commerce and support within various ecosystems.
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Adeeba E-Services Private Limited · Kolkata