Technical Support & Software Integration Specialist

Responsibilities

• Deliver high-quality customer support in accordance with established SLAs and PLAs
• Troubleshoot and resolve issues related to software functionality, user access, and system configuration
• Install, configure, and integrate software solutions with client systems and third-party platforms
• Gather and analyze client integration requirements and collaborate with development teams to validate new integrations
• Document issues, root causes, and technical deployment processes in the support ticketing system
• Serve as a technical liaison between clients, internal teams, and external vendors

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 3-5 years of experience in technical support, software integration, or service management
• Strong hands-on experience with Oracle Database, including SQL and PL/SQL
• Experience with CI/CD pipelines and version control systems like SVN
• Familiarity with cloud platforms such as AWS or Azure
• Understanding of microservices architecture and software testing tools
• Excellent written and spoken English communication skills

Preferred Qualifications

• Experience in financial software or wealth management platforms
• Knowledge of enterprise product suites and business-oriented software solutions
• Master's degree in a relevant field

Benefits

• Competitive salaries and incentives
• Full medical and social insurance
• Accommodation and transportation allowance
• Paid vacations and flexible schedules
• Friendly work environment with social benefits and company outings
• Opportunities for career growth and talent development

About the Company

Nile Bits provides innovative technology solutions, fostering a friendly environment that values efficiency and creativity. We offer a collaborative culture with an open-door management policy and a focus on continuous professional development.