Technical Support Representative

Responsibilities

• Assist clients and internal team members with escalated technical issues via telephone and email
• Train clients on proprietary trading software, acting as a subject matter expert
• Act as a liaison with other departments to drive resolutions for escalated issues
• Take ownership of issue reporting and resolution follow-up
• Deliver client service and account assistance for web, mobile, and desktop platform access points
• Troubleshoot client software and hardware to resolve customer-impacting items
• Gather and document data for Quality Assurance teams regarding client cases, debugging, and software rollouts
• Participate in product testing and QA review

Requirements

• Bachelor's degree in Computer Science, IT, Finance, or a related discipline
• 3-5 years of Technical Support experience
• Microsoft certification (MTA, MCSA, or MCSE)
• Strong troubleshooting skills for complex application and reported issues
• Excellent oral and written communication skills
• Ability to work onsite in Plantation, FL

Preferred Qualifications

• CompTIA Core Certifications (IT Fundamentals, A+, Network+, or Security+)
• Securities Industry qualifications (Series 7, 63, or 3)

Benefits

• Competitive pay ($55-60K range)
• Yearly bonus and generous 401k plan
• Comprehensive benefits starting Day 1, including a Veterinary Discount Plan
• Generous Paid Time Off (PTO) plans
• TradeStation account employee benefits and access to trading education materials
• Collaborative and flexible working environment

About the Company

TradeStation is an online brokerage firm and trading ecosystem focused on delivering the ultimate trading experience for active traders and institutions. We are building an AI-first culture, encouraging our team members to embrace AI as a core part of their daily workflow to enhance decision-making and streamline processes.