Technical Support Representative

Responsibilities

• Provide technical support to clients via phone, email, and chat
• Troubleshoot technical issues and provide resolutions in a timely manner
• Escalate complex technical issues to senior technicians
• Collaborate with cross-functional teams within the organization
• Ensure excellent customer service is provided at all times
• Maintain accurate records of all support requests and resolutions
• Stay up-to-date with technology trends and innovations

Requirements

• At least 2 years of experience as a technical support representative
• Familiarity with Contactless payments (ATMs and Cash Express machines)
• Ability to work onsite in Quezon Avenue, Quezon City
• Excellent problem-solving and communication skills
• Ability to communicate technical information effectively to non-technical individuals
• Strong attention to detail and organizational skills

Preferred Qualifications

• Bachelor's degree in Computer Science or a related field

Benefits

• Health insurance and leave benefits
• 13th-month salary
• Access to online learning platforms and professional development budget
• Collaborative, no-silos work environment
• Dynamic social culture including team lunches and social events

About the Company

Teamified works with top enterprises and digital native businesses in Australia to help them build high-performing remote teams. We focus on uplifting how organizations manage their talent through trust, integrity, and great culture. Our client is a leading technology and payments solutions provider specializing in both traditional and digital payment products across Australia and New Zealand.