Technical Support Representative

Responsibilities

• Troubleshoot network communications including router issues, WAN link outage, and switch problems
• Troubleshoot software/hardware, user processes and mechanical operation
• Support customers over the phone, email, and/or remote automation interfaces
• Demonstrate Heroic Customer Service by providing friendly and professional service
• Assist the department with creating knowledge base articles to increase customer self-support
• Learn new technologies and take on more responsibilities as the organization grows

Requirements

• High School Diploma or a General Education Degree
• 2+ years related experience in customer service, troubleshooting and repairing DVR and CCTV equipment
• Excellent verbal and written communication skills
• Problem-solver who is flexible and responsible
• Ability to work in a team-based collaborative environment
• Ability to work onsite in Liberty Lake, WA

Preferred Qualifications

• Knowledge of basic inter-networking operations and protocols
• Knowledge of Security Industry (Cameras, DVR’s, Sensors, Relays, etc.)
• Knowledge of electrical wiring and proper grounding
• Knowledge of Linux OS

Benefits

• $19.00 - $22.50 per hour plus shift differentials
• Annual discretionary bonus
• Discounted company stock purchase
• Medical, dental, vision, and prescription benefits starting day 1
• Up to $5,000 annual 401k company match
• Lifestyle Spending Account (LSA)
• Paid maternity and paternity leave
• 15 Days of Paid Vacation per year
• Educational Assistance Program
• Free Alarm.com system for your home