C
Posted 8 hours ago
Technical Support Representative
CORD Financial ServicesTechnical Support Representative
Requirements
3+ years over-the-phone technical support experience, Experience with non-technical customers, Intermediate MS Office skills, Strong communication skills
Skills
Technical SupportMicrosoft OfficeTroubleshooting
About the role
About the Company
In 2001, CORD Financial Services was founded by The FIKES Companies. CORD is an award-winning ATM Independent Sales Organization (ISO) providing ATM services such as full-service placements, cash management, transaction processing, and merchant services.
Responsibilities
- Provide technical and network problem resolution to end-users via phone and online
- Diagnose and resolve issues involving internet connectivity, software, or hardware
- Gather customer information and analyze symptoms to determine issues
- Offer solutions to retain customers and clients
- Identify and escalate priority issues per client specifications
- Process and record call transactions
- Perform research for technical troubleshooting and conduct customer follow-ups
Requirements
- 3+ years of recent over-the-phone technical support experience
- Experience interacting with non-technical customers
- Intermediate skills in MS Office
- Strong communication, time management, and multi-tasking skills
- Ability to work in a fast-paced, high-stress 24/7 call center environment
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CORD Financial Services · Temple
