Technical Support Representative

Responsibilities

• Take inbound calls regarding printer, router, and antivirus issues
• Diagnose technical issues and recommend appropriate service plans
• Sell technical support plans and relevant software to customers
• Handle customer issues and provide accurate resolutions

Requirements

• 1-2 years of experience in Inbound/Outbound Technical Support in an International BPO
• Experience troubleshooting Computer, Printer, Broadband, Router, Email, Mac, iPhone, and iPad
• Excellent English communication skills
• Ability to work night shifts
• Proven ability to close calls independently

Benefits

• Fixed salary paid on the 1st of every month
• 24 leaves per year plus compensatory offs and birthday leaves
• Attractive incentive structure
• Friendly working environment

About the Company

Adeeba E Services Pvt Ltd is a leading provider of online technical support services to consumers and small businesses globally, leveraging its proprietary Digital Service Cloud technology platform.