Technical Support Representative

Responsibilities

• Take inbound calls regarding printer, router, and antivirus issues
• Diagnose technical issues and recommend appropriate support plans
• Sell technical support plans and relevant software to customers
• Handle customer issues and provide accurate resolutions

Requirements

• 1 to 2 years of experience in Inbound/Outbound Technical Support within an International BPO
• Proficiency in troubleshooting Computers, Printers, Broadband, Routers, Email, Mac, iPhone, and iPad
• Excellent communication skills in English
• Ability to work flexible night shifts
• Proven ability to close calls independently

Benefits

• Fixed salary paid on the 1st of every month
• 24 leaves per year plus compensatory offs and birthday leaves
• Attractive incentive programs
• No extension of shift timings
• Friendly working environment

About the Company

Adeeba E Services Pvt Ltd is a leading provider of online technical support services to consumers and small businesses globally, leveraging its proprietary Digital Service Cloud technology platform.