Technical Support Representative

Responsibilities

• Take inbound calls regarding printer, router, and antivirus issues
• Diagnose technical issues and recommend appropriate support plans
• Sell technical support plans and relevant software to customers
• Handle payment processing through various gateways to close calls

Requirements

• 1-2 years of experience in Inbound or Outbound Technical Support within an International BPO
• Proven ability to troubleshoot Computer, Printer, Broadband, Router, Email, Mac, iPhone, and iPad issues
• Strong English communication skills
• Ability to work flexible night shifts
• Experience in closing calls and processing payments

Preferred Qualifications

• At least 6 months of experience in International Outbound processes
• Immediate availability to join

Benefits

• Fixed monthly salary paid into a salary account
• 24 leaves per year plus compensatory offs and birthday leaves
• Attractive incentive structure
• No extension of shift timings
• Friendly working environment

About the Company

Adeeba E Services Pvt Ltd is a leading provider of online technical support services to consumers and small businesses across a wide range of computing and communications devices and software.