Posted 5 days ago
Technical Support Representative
Adeeba E-Services Private Limited
Requirements
1-2 years technical support experience, English fluency, Troubleshooting skills (PC, Mac, Mobile, Networking), Ability to work night shifts
Skills
Technical SupportTroubleshooting
About the role
Responsibilities
- Provide inbound and outbound technical support for US-based customers
- Troubleshoot technical issues related to computers, printers, broadband, routers, and email
- Resolve hardware and software issues for Mac, iPhone, and iPad
- Manage and close customer calls effectively
- Utilize convincing and sales skills to assist customers
Requirements
- 1 to 2 years of experience in Inbound/Outbound Technical Support within an International BPO
- Proven experience in troubleshooting hardware and connectivity issues
- Strong English communication skills
- Ability to work night shifts (US Shift)
- Immediate availability preferred
Benefits
- Fixed monthly salary paid on the 1st of every month
- 24 leaves per year plus compensatory offs and birthday leaves
- Attractive incentive programs
- No extension of shift timings
- Friendly working environment
About the Company
Adeeba E-Services Private Limited operates in the BPO sector, providing technology and services to enable commerce and support within various digital ecosystems.
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Get started — it's freeTechnical Support Representative
Adeeba E-Services Private Limited · Kolkata