Posted 5 days ago
Technical Support Representative
Adeeba E-Services Private Limited
Requirements
1-2 years technical support experience, International BPO experience, Troubleshooting skills (Computer, Printer, Router, etc.), English fluency, Ability to work US night shifts
Skills
Technical SupportTroubleshooting
About the role
Responsibilities
- Provide inbound and outbound technical support for US-based processes
- Troubleshoot technical issues related to computers, printers, broadband, routers, and email
- Support Mac, iPhone, and iPad users
- Handle customer issues and provide accurate resolutions
- Manage and close calls effectively
Requirements
- 1 to 2 years of experience in Inbound/Outbound Technical Support within an International BPO
- Proven experience in troubleshooting hardware and software issues
- Strong English communication skills
- Ability to work US night shifts
- Strong convincing and sales skills
- Immediate availability preferred
Benefits
- Fixed salary paid on the 1st of every month
- 24 leaves per year plus compensatory offs and birthday leaves
- Attractive incentive programs
- No extension of shift timings
- Friendly working environment
About the Company
Adeeba Group operates leading online and mobile marketplaces in retail and wholesale trade, as well as cloud computing and other services, providing technology to enable commerce in their ecosystem.
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Get started — it's freeTechnical Support Representative
Adeeba E-Services Private Limited · Kolkata