Technical Support Manager

Responsibilities

• Lead and mentor a team of Support Engineers to provide an excellent customer experience
• Hire, develop, and train a strong team of technical experts
• Manage key performance metrics including CSAT, Initial Response, SLA, and Time to Resolution
• Collaborate with Engineering, Product, and Sales teams to ensure customer success
• Refine support processes and use data to drive continuous improvement

Requirements

• 2+ years in a people management role
• Experience supporting data platforms in an enterprise environment
• Strong domain expertise in databases and business intelligence
• Proficiency in SQL and data modeling concepts
• Solid understanding of Computer Science fundamentals and CDW environments
• Excellent verbal and written communication skills

Preferred Qualifications

• Experience managing a team for a SaaS product
• Experience with Snowflake, Redshift, or BigQuery
• Knowledge of GCP and AWS
• Previous startup experience

Benefits

• Equity
• Generous health benefits
• Flexible time off policy
• Paid bonding time for all new parents
• Traditional and Roth 401k
• Commuter and FSA benefits
• Lunch Program
• Dog friendly office

About the Company

Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse. Business and technical teams use Sigma to explore live data, build intelligent applications, and automate critical workflows. Sigma is trusted by more than 2,000 customers, including AMD, Duolingo, Colgate-Palmolive, and JPMorgan Chase.