Technical Support Liaison

About the Company

Nabis is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually from hundreds of brands to retailers across California, New York, and Nevada. Backed by Y Combinator and prominent investors, Nabis is building a technology-first platform to scale the entire cannabis industry.

Responsibilities

• Act as the primary technical bridge between external Customer Experience teams and internal Engineering/DevOps squads
• Investigate operational issues such as stuck orders, inventory sync issues, and financial workflow failures
• Perform technical triage using system monitoring tools like Datadog to uncover root causes
• Execute pre-defined SQL statements and parameterized scripts to process Customer Change Requests
• Translate customer issues into precise technical tickets including Order IDs and timestamps
• Advocate for customer experience during Weekly Operational Health Syncs

Requirements

• 2+ years in Customer Support or Service
• Proficiency in writing SQL relational database queries (SELECT, WHERE, JOIN)
• Conceptual understanding of REST APIs, webhooks, and HTTP status codes
• Ability to troubleshoot using raw log data, trace IDs, or JSON payloads
• Strong logical thinking and attention to detail
• Excellent written and verbal communication skills

Preferred Qualifications

• Experience in 3PL, Logistics, E-commerce, or Warehouse Management Systems (WMS)
• Experience with shipping carrier integrations
• Exposure to highly regulated industries requiring strict compliance