Technical Support Expert I

Responsibilities

• Troubleshoot and resolve issues with payment devices, printers, scanners, and peripherals
• Configure hardware devices via USB, Bluetooth, or Wi-Fi
• Guide clients through firmware updates, driver installations, and system compatibility fixes
• Diagnose connectivity and network issues including LAN/WAN and IP configuration
• Document case outcomes accurately in CRM and ticketing systems
• Communicate technical solutions clearly to non-technical clients
• Manage multiple tickets and ensure SLA compliance

Requirements

• 1 year of professional experience in customer success or related roles
• Fluent in English and Spanish (written and verbal)
• High school diploma or GED required
• Experience with hardware troubleshooting and device configuration
• Basic networking knowledge (LAN/WAN, IP addressing)
• Familiarity with Windows, Android, and iOS
• Experience with CRM and remote support tools like Salesforce or TeamViewer

Preferred Qualifications

• Associate degree in IT, Networking, or Hardware Support
• Experience in fintech or SaaS environments
• Experience with POS systems and peripheral device integrations

Benefits

• Base Salary: $20,400 MXN gross per month
• Performance bonus up to $3,660.00 MXN
• Private health and dental insurance
• All Mexican laws benefits
• 20-day Christmas bonus (Aguinaldo)
• TotalPass membership
• Professional development opportunities

About the Company

SpotOn provides independent restaurants with tools to compete and win, including award-winning point-of-sale systems and AI-powered profit tools.