Technical Support Executive

Responsibilities

• Attain calls from customers regarding printers, routers, and email issues
• Diagnose technical issues and recommend appropriate service plans
• Sell technical support plans and relevant software to customers
• Handle customer queries and process payments

Requirements

• 1-5 years of experience in outbound processes (minimum 6 months in international outbound for inbound tech process)
• Minimum qualification of 10+2
• Excellent English communication skills
• Ability to work night shifts (08:30 pm to 06:30 am)
• Ability to handle client queries professionally

Benefits

• Fixed salary and fixed shift timings
• Huge incentives and spot incentives
• 6-day work week with 1 rotational off
• Birthday Leave plus 24 approved leaves per year
• Loyalty bonus up to 5000/- annually
• 100% attendance bonus
• Performance-based salary hikes every 6 months
• No bond requirement

About the Company

Adeeba E Services Pvt Ltd is a leading provider of online technical support services to consumers and small businesses across a wide range of computing and communications devices and software.