Posted 4 days ago
Technical Support Executive
Adeeba E Services Pvt. Ltd
Requirements
1-2 years experience in International BPO technical support, Troubleshooting skills for Computer, Printer, Broadband, Router, Email, Mac, iPhone, iPad, Fluent English communication, Ability to work US night shifts
Skills
Technical SupportTroubleshooting
About the role
Responsibilities
- Provide inbound and outbound technical support for US shift (night shift)
- Troubleshoot technical issues related to computers, printers, broadband, routers, email, Mac, iPhone, and iPad
- Handle customer issues and provide accurate resolutions
- Manage and close calls independently
Requirements
- 1 to 2 years of experience in Inbound/Outbound Technical Support in an International BPO
- Proven experience in troubleshooting hardware and software issues
- Strong English communication skills
- Ability to work night shifts (US Shift)
- Strong convincing and sales skills
- Immediate availability preferred
Benefits
- Fixed salary paid on the 1st of every month
- 24 leaves per year plus compensatory offs and birthday leaves
- Attractive incentives
- No extension of shift timings
- Friendly working environment
About the Company
Adeeba E Services operates leading online and mobile marketplaces and provides technology and services to enable commerce within their ecosystem.
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Adeeba E Services Pvt. Ltd · Kolkata
