Technical Support Executive

Responsibilities

• Handle inbound technical support calls for US shift (night shift)
• Troubleshoot technical issues related to computers, printers, broadband, routers, email, Mac, iPhone, and iPad
• Provide accurate resolutions to customer issues
• Manage call closures, including processing payments through various gateways

Requirements

• 1 to 2 years of experience in Inbound or Outbound Technical Support within an International BPO
• Excellent English communication skills
• Proven ability to troubleshoot hardware and software issues
• Ability to work night shifts (US Shift)
• Experience in closing calls and handling payments
• No freshers or domestic BPO candidates allowed

Benefits

• Fixed salary paid on the 1st of every month
• 24 leaves per year plus compensatory offs and birthday leaves
• Attractive incentive programs
• Friendly working environment
• No extension of shift timings

About the Company

Adeeba E Services Pvt Ltd is a leading provider of online technical support services to consumers and small businesses across a wide range of computing and communications devices and software.