Technical Support Executive

Responsibilities

• Provide inbound technical support to customers via voice calls
• Troubleshoot technical issues related to computers, printers, broadband, routers, and email
• Resolve issues for Mac, iPhone, and iPad devices
• Handle customer issues and provide accurate resolutions
• Manage call closures and process payments through various gateways

Requirements

• 1 to 2 years of experience in Inbound/Outbound Technical Support in an International BPO
• Excellent English communication skills
• Experience troubleshooting hardware and software (Computer, Printer, Broadband, Router, Email, Mac, iOS)
• Ability to work US night shifts
• Proven ability to close calls and process payments
• No freshers or domestic BPO candidates allowed

Benefits

• Fixed salary paid on the 1st of every month
• 24 leaves per year plus compensatory offs and birthday leaves
• Attractive incentives
• No extension of shift timings
• Friendly working environment

About the Company

Adeeba E Services Pvt Ltd is a leading provider of online technical support services to consumers and small businesses across a wide range of computing and communications devices and software.