Posted 4 days ago
Technical Support Executive
Adeeba E Services
Requirements
1-2 years technical support experience, International BPO experience, English fluency, Troubleshooting skills (Computer, Printer, Router, Mac, iOS), Ability to work US night shifts
Skills
Technical SupportTroubleshooting
About the role
Responsibilities
- Handle inbound and outbound technical support calls
- Troubleshoot technical issues related to computers, printers, broadband, routers, and email
- Provide technical support for Mac, iPhone, and iPad
- Resolve customer issues accurately and close calls independently
- Utilize convincing and sales skills during the technical support process
Requirements
- 1 to 2 years of experience in Inbound/Outbound Technical Support in an International BPO
- Proven experience in troubleshooting hardware and software issues
- Strong English communication skills
- Ability to work US night shifts
- Must be able to join immediately
Benefits
- Fixed salary paid on the 1st of every month
- 24 leaves per year plus compensatory offs and birthday leaves
- Attractive incentive structure
- No extension of shift timings
- Friendly working environment
About the Company
Adeeba E Services operates leading online and mobile marketplaces in retail and wholesale trade, as well as cloud computing and other services.
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Get started — it's freeTechnical Support Executive
Adeeba E Services · Kolkata
