Technical Support Engineering, Staff Engineer

Responsibilities

• Support customers using Synopsys Structural products, including Workbench Mechanical, LS-Dyna, and APDL, to solve complex engineering challenges.
• Diagnose simulation issues by analyzing customer models, boundary conditions, solver output, and convergence behavior.
• Leverage Synopsys AI-based platforms alongside engineering expertise to accelerate problem resolution and improve workflows.
• Create and update technical content, including knowledge base articles, workflow guides, and best practice documentation.
• Build long-term relationships with customers in Japan, acting as a trusted technical advisor.
• File detailed defect reports, verify fixes during beta testing, and submit product enhancement requests based on customer needs.
• Collaborate with engineering, product management, and global support teams to shape product direction.

Requirements

• Bachelor's, Master's, or PhD in Mechanical Engineering, Chemical Engineering, or a related technical field.
• 4+ years of hands-on experience working with engineering simulation software in a technical or customer-facing capacity.
• Demonstrated expertise using Synopsys Structural software (Workbench Mechanical or LS-Dyna) or equivalent commercial CAE platforms.
• Strong technical foundation in structural analysis, nonlinear analysis, numerical methods, and explicit dynamics.
• Fluency in both English and Japanese (written and spoken) to communicate complex technical concepts clearly.
• Proven problem-solving ability to methodically troubleshoot vague or complex technical descriptions.

Preferred Qualifications

• Experience in explicit dynamics analysis, specifically regarding crash simulation, drop testing, or high-speed impact scenarios.
• Previous experience in a customer-facing role identifying requirements and proposing effective solutions.
• Familiarity with APDL or Discovery.

Benefits

• Comprehensive range of health, wellness, and financial benefits.
• Opportunities to work with cutting-edge AI-based simulation platforms.
• A dynamic, global team environment focused on customer excellence and innovation.

About the Company

Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation, and analysis solutions, partnering closely with customers across a wide range of industries to maximize R&D capability and productivity.