Technical Support Engineer

Responsibilities

• Conduct online product demos and customer training sessions.
• Provide technical support services via voice, email, and chat.
• Perform in-depth systematic troubleshooting to identify root causes.
• Gather and analyze customer requirements to deliver accurate solutions.
• Reproduce, document, and communicate bugs to developers and customers.
• Respond to RFI requests and follow up with contacts in a timely manner.
• Collaborate with internal teams to resolve complex technical problems.
• Perform configuration changes to fulfill specific customer requests.

Requirements

• 1+ years of experience in a client-facing role.
• Excellent written and spoken English communication skills.
• Basic knowledge of MySQL and REST APIs.
• Understanding of HTML, CSS, and JavaScript.
• Familiarity with third-party connection platforms such as Postman or Zapier.
• Strong problem-solving skills and a customer-focused attitude.
• Ability to multitask across various operating systems (Windows, Mac OSX, Mobile).
• Willingness to travel within the country as required.

About the Company

Zoho MEA provides industry-leading software solutions designed to help businesses operate more efficiently. We are committed to continuous learning and growth, offering a fast-paced environment where technical expertise and customer satisfaction are at the forefront of everything we do.