Technical Support Engineer

Responsibilities

• Investigate, troubleshoot, diagnose, and resolve technical issues related to customer API and SDK implementations
• Communicate effectively with customers and internal stakeholders regarding technical resolutions
• Collaborate with team members to identify bugs and escalate issues to next-level support
• Contribute to both internal and external technical knowledge bases
• Support strategic customers integrating real-time communication technologies

Requirements

• Bachelor’s Degree in Computer Science or an equivalent field
• 2-4 years of experience in technical support, customer success, or technical account management within the Telecommunications or SaaS sectors
• Proven experience supporting or implementing APIs or SDKs
• Knowledge of IP-based real-time multimedia communication protocols, including VoIP, SIP, RTP, WebRTC, or WebSockets
• Ability to troubleshoot both client-side and server-side code

Preferred Qualifications

• Experience with programming languages such as PHP, Python, Ruby, or Node
• Development experience with JavaScript, iOS, or Android
• Experience building applications using iOS, Android, or JavaScript
• Conceptual understanding of software design principles

Benefits

• Competitive pay and benefits
• Unlimited discretionary time off
• Tuition reimbursement
• Collaborative work environment and career advancement opportunities

About the Company

Vonage is a global cloud communications leader. We help brands like Airbnb, Viber, WhatsApp, and Snapchat accelerate their digital transformation through programmable unified communications, contact center solutions, and communications APIs.