Technical Support Engineer

Responsibilities

• Investigate, troubleshoot, diagnose, and resolve technical issues related to cloud communication platforms
• Provide first-class technical support to strategic customers integrating real-time communication APIs and SDKs
• Drive Knowledge-Centered-Service methodologies by capturing, refining, and publishing solutions into the Knowledge Base
• Communicate effectively with diverse audiences, ranging from technical developers to non-technical stakeholders
• Note: This role operates on a fixed shift timing of 14:30 - 22:30 IST

Requirements

• 1+ years of experience in Technical Support, ideally within the telecommunications, CPaaS, or SaaS sectors
• Experience navigating the CPaaS Business Messaging ecosystem, including A2P SMS, RCS, and/or OTT channels
• Proven experience supporting API or SDK implementation and integration
• Strong technical literacy in networking fundamentals and API-driven ecosystems

Benefits

• Competitive pay and benefits
• Unlimited discretionary time off
• Tuition reimbursement
• Collaborative work environment and career advancement opportunities

About the Company

Vonage is a global cloud communications leader. We help brands like Airbnb, Viber, WhatsApp, and Snapchat accelerate their digital transformation through our fully programmable unified communications, contact center solutions, and communications APIs.