Technical Support Engineer

Responsibilities

• Lead end-to-end post-sales technical support for complex, multi-stakeholder customer environments
• Drive SLA performance excellence and identify systemic gaps in workflows
• Author high-quality KB articles and perform root cause analyses (RCA)
• Manage escalation paths to engineering and influence product roadmaps with support insights
• Monitor and improve key metrics including MTTR, NPS, and CSAT
• Provide technical expertise in Data Privacy, Security, SQL/NoSQL, Linux, Networking, and Cloud Platforms

Requirements

• Bachelor’s Degree in a technical field
• 7+ years of experience as a technical support engineer
• Hands-on experience with Data Privacy and Security (DLP, Encryption, Access, Classification)
• Proficiency with SQL/NoSQL, Linux, Bash scripting, and Networking (OSI model)
• Experience with Cloud Platforms, Docker, Kubernetes, and Virtualization
• Proficiency in technical support systems like Zendesk
• Ability to participate in a 24x7 technical support coverage shift

Preferred Qualifications

• Understanding of Data Security and Privacy regulations

Benefits

• 18 paid vacation days plus 4 global VeeaMe Days
• Private medical coverage for employee and up to four dependents
• Life, accident, and disability insurance
• Annual flexible wellbeing allowance
• Free confidential counselling via Employee Assistance Program (EAP)
• Meal, fuel, and transportation benefits
• Daycare reimbursement and safe cab facility
• Access to on-demand learning libraries like LinkedIn Learning and O’Reilly

About the Company

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient. Headquartered in Seattle, Veeam protects over 550,000 customers worldwide.