Technical Support Engineer - Trainee

Responsibilities

• Provide technical support for IoT devices, including installation and configuration
• Troubleshoot hardware and software issues related to GPS and IoT devices
• Handle inbound customer queries and ensure timely resolution
• Perform device testing, diagnostics, and quality checks
• Assist with SIM activation and connectivity-related tasks
• Maintain records of issues, resolutions, and daily activities
• Coordinate with R&D and service teams for complex technical issues
• Guide customers on product usage and platform features

Requirements

• B.Tech in Electronics & Communication Engineering (ECE) is mandatory
• Strong understanding of basic electronics and communication concepts
• Knowledge of microcontrollers and embedded systems
• Proficiency in MS Excel and documentation
• Good communication and teamwork abilities
• Analytical and problem-solving skills

Preferred Qualifications

• Hands-on experience with embedded systems or IoT-based projects
• Familiarity with communication protocols such as UART, I2C, and SPI
• Basic knowledge of networking and troubleshooting
• Exposure to GPS-based devices or systems
• Previous internships in customer-facing roles

Benefits

• Work with a leading IoT manufacturing company
• Gain practical, hands-on industry experience
• Opportunities for growth in technical and R&D roles
• Supportive and collaborative work environment

About the Company

Established in 1994, Atlanta Systems Private Limited is a leader in IoT-GPS Telematics hardware products and solutions. We have delivered over a million connected devices to thousands of users worldwide. Our expertise spans hardware conceptualization, embedded systems, and software development, supported by our own state-of-the-art SMT manufacturing facility.