Technical Support Engineer

Responsibilities

• Provide advanced technical support for internal teams, external players, or partners
• Collaborate with cross-functional teams like developers, QA, and DevOps to resolve critical issues using Jira
• Assist in deploying updates, patches, or hotfixes via MDM tools like Jamf Pro and Microsoft Intune
• Troubleshoot and maintain network configurations including switches, access points, and VLAN setups
• Diagnose complex technical issues related to game development tools, build systems, and live operations
• Act as the primary point of contact during critical incidents to ensure quick resolution
• Develop scripts or tools to automate repetitive tasks and improve diagnostics

Requirements

• 3+ years of experience in technical support, IT operations, or a related field
• Strong troubleshooting skills using Python, C#, or shell scripting
• Solid understanding of networking concepts such as TCP/IP, DNS, DHCP, and VLANs
• Proficiency with macOS, Windows, and mobile device troubleshooting
• Experience with network devices including switches, routers, and access points
• Ability to analyze logs, error reports, and crash dumps
• Familiarity with the AI application ecosystem
• Proficiency in written English for technical communications

Preferred Qualifications

• Fluent spoken English for professional communications
• Knowledge of Okta and Google Workspace
• Experience with MDM tools like Jamf Pro and Microsoft Intune
• Experience with version control systems like Git or Perforce
• Familiarity with cloud platforms (AWS, Azure, or GCP) and DevOps tools (Docker, Jenkins, Kubernetes)
• Experience with game engines such as Unity and Unreal