Technical Support Engineer

Responsibilities

• Act as the first point of contact for customers to determine and address technical needs.
• Perform onsite support and triage for network ports, WAPs, access switches, and shared printers.
• Maintain and troubleshoot Audio Visual (AV) equipment, room booking tablets, and digital signage.
• Conduct daily checks, management, and monitoring of onsite equipment.
• Triage and log technical tickets with third-party vendors.
• Assist with the installation and support of network equipment at the customer's premises.
• Escalate incidents to the offsite team and assist with remote diagnostic activities as required.

Requirements

• Previous experience working as an onsite IT engineer or within a busy Service Desk environment.
• Must have the legal right to live and work in the UK.
• Ability to pass BPSS and SC Clearance vetting requirements.

About the Company

Telefónica Tech is a leading NextGen Tech solutions provider and part of the Telefónica Group. With a global team of over 6,000 skilled employees, we serve more than 5.5 million customers daily across 175 countries. Our UK&I hub provides market-leading services in Cloud, Data & AI, Enterprise Applications, Workplace Services, and Cyber Security & Networking. We pride ourselves on being an inclusive employer that celebrates diversity to drive innovation.