Technical Support Engineer

Responsibilities

• Act as the first point of contact for customers to determine and address technical needs.
• Perform onsite support and triage for hardware, including desk/wall/floor ports, WAP ceiling ports, and access switches.
• Maintain and troubleshoot Audio Visual (AV) equipment, room booking tablets, and digital signage.
• Manage and monitor onsite equipment through daily checks.
• Triage and log technical tickets with third-party vendors.
• Assist with the installation and support of network equipment at the customer's premises.
• Escalate incidents to the offsite team and assist with remote-guided diagnostics and resolution.

Requirements

• Previous experience working as an onsite IT engineer or within a busy Service Desk environment.
• Must have the legal right to live and work in the UK.
• Ability to pass BPSS and SC Clearance (Security Clearance) vetting requirements.

About the Company

Telefónica Tech is a leading NextGen Tech solutions provider and part of the Telefónica Group. With a global team of over 6,000 skilled employees, we serve more than 5.5 million customers daily across 175 countries. We specialize in accelerating digital transformation through Cloud, Data & AI, Enterprise Applications, Workplace Services, and Cyber Security & Networking.