Technical Support Engineer

Responsibilities

• Act as the first point of contact for customers to determine technical needs
• Perform on-site support and triage for desk, wall, and floor ports, WAP ceiling ports, and equipment room patching
• Support shared printers, audio visual equipment, room booking tablets, and digital signage
• Escalate incidents to offsite teams and assist with diagnostic and resolution activities
• Monitor and manage on-site equipment daily
• Triage and log tickets with third-party vendors
• Assist with the installation and support of network equipment at customer premises

Requirements

• Previous experience as an on-site IT engineer or on a busy Service Desk
• Experience with AV equipment is highly advantageous
• Must have the right to live and work in the UK
• Must meet Security Clearance (SC) vetting requirements
• Ability to pass BPSS and SC Clearance

About the Company

Telefónica Tech is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 employees. We serve more than 5.5m customers everyday in over 175 countries, providing services across Cloud, Data & AI, Enterprise Applications, Workplace Services, and Cyber Security & Networking.