Technical Support Engineer

Responsibilities

• Assist customers and pre-sales teams with the diagnosis and resolution of complex technical issues
• Develop best practices and tools for diagnosing issues and optimizing service performance
• Collaborate with backend, frontend, DevOps, design, and product teams to improve user experience
• Participate in quarterly projects and periodic on-call duties to improve automation and processes

Requirements

• U.S. Bachelor's degree in Computer Science, Software Engineering, Information Systems, Data Science, or a related technical field
• 2+ years of experience in a customer-facing technical role at a cloud or SaaS provider
• Proficiency in SQL including JOINs, Partitions, Window Functions, Aggregations, CTEs, and sub-queries
• Experience with SQL query performance troubleshooting and query plan analysis
• Proficiency in data modeling concepts
• Ability to chart data into logical visualizations
• Strong verbal and written communication skills

Preferred Qualifications

• Experience supporting a cloud service in production
• Experience with Snowflake, Redshift, or BigQuery
• Knowledge of GCP or AWS
• Startup experience

Benefits

• Equity
• Generous health benefits
• Flexible time off policy
• Paid bonding time for all new parents
• Traditional and Roth 401k
• Commuter and FSA benefits
• Lunch Program
• Dog friendly office

About the Company

Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse. Business and technical teams use Sigma to explore live data, build intelligent applications, and automate critical workflows without moving data or breaking governance.