Technical Support Engineer

Responsibilities

• Assist customers and pre-sales teams with the diagnosis and resolution of complex technical issues
• Develop best practices and tools for diagnosing issues and optimizing service performance
• Collaborate with backend, frontend, devops, design, product, and go-to-market teams to improve user experience
• Build scalable processes for issue resolution and documentation

Requirements

• Industry experience supporting enterprise data analytics products
• Strong computer science fundamentals with expertise in databases and business intelligence
• High proficiency in SQL (JOINs, Partitions, Window Functions, CTEs, etc.)
• Understanding of SQL query performance troubleshooting and plan generation
• Proficiency in data modeling concepts
• Ability to create logical data visualizations
• Proven track record of building customer trust and resolving issues quickly
• Excellent verbal and written communication skills

Preferred Qualifications

• Experience supporting cloud services in production
• Experience with Snowflake, Redshift, or BigQuery
• Knowledge of GCP or AWS
• Previous startup experience

Benefits

• Equity
• Generous health benefits
• Flexible time off policy
• Paid bonding time for new parents
• Traditional and Roth 401k
• Commuter and FSA benefits
• Lunch Program
• Dog friendly office

About the Company

Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse. Trusted by more than 2,000 customers, including AMD, Duolingo, and JPMorgan Chase, Sigma allows teams to explore live data and automate workflows without moving data or breaking governance.