Technical Support Engineer

Responsibilities

• Onboard new customers post-sale by conducting technical discovery sessions and creating personalized onboarding plans.
• Accelerate product adoption by identifying usage gaps and demonstrating high-impact features to maximize customer investment.
• Resolve mission-critical technical issues involving complex data integrations, API challenges, and AI/Agentforce implementations.
• Diagnose root causes of sophisticated platform challenges and coordinate critical escalations with speed and precision.
• Guide customers on engineering best practices for code quality, scalability, security, and maintainability.
• Synthesize recurring technical friction patterns into data-backed feedback for Product and Engineering teams.

Requirements

• Strong background in Computer Science or a related engineering discipline.
• Proficiency in the Java programming language.
• 2+ years of experience debugging and troubleshooting Java code and applications.
• Ability to explain complex technical concepts clearly to non-technical audiences.
• Experience assessing business objectives and driving stakeholder alignment across different organizational levels.
• Excellent written and verbal communication, collaboration, and facilitation skills.
• A customer-centric mindset with the ability to act as a trusted advisor and build consultative relationships.

Preferred Qualifications

• Prior experience in customer-facing technical roles such as Technical Support, Solutions Engineering, or Professional Services.
• Experience with Salesforce Data Cloud and/or the Agentforce platform.
• Experience building solutions with AI/LLM technologies, including prompt engineering and AI orchestration frameworks.
• Familiarity with data modeling, processing, and integration using platforms like Snowflake or Databricks.

About the Company

Salesforce is the #1 AI CRM, where humans and agents drive customer success together. We inspire the future of business with AI + Data + CRM, helping companies across every industry connect with their customers in entirely new ways.