Technical Support Engineer

Responsibilities

• Provide technical support via phone, email, and WebEx for the Qualys Cloud Agent and associated services
• Act as the main point of contact for technical issues, working closely with Development and QA teams to facilitate resolutions
• Manage the prompt resolution of global customer and partner service requests in a highly secured environment
• Build and maintain strong customer relationships through professional and friendly interactions
• Troubleshoot complex technical problems involving network services, protocols, and configurations

Requirements

• 1-2 years of experience in a technical support role
• Unix/Linux experience in an enterprise environment
• In-depth understanding of TCP/IP and LAN/WAN infrastructures
• Knowledge of common OS services including IIS, BIND, Apache, AD, WINS, Samba, and SSH
• Strong knowledge of firewall, Intrusion Detection System (IDS) technologies, and Network Vulnerability Scanners
• Experience with Windows Active Directory authentication and security
• Proficiency in Splunk for log queries and report/dashboard generation
• Bachelor of Science in Computer Science or equivalent experience
• Fluency in both English and Spanish (written and verbal)

Preferred Qualifications

• Knowledge of Cloud Platforms such as AWS, Azure, and GCP user management
• Experience with packet capture review and diagnosis
• Previous API support and Regex knowledge
• Scripting experience in Bash or Python
• Knowledge of major web server software (WebSphere, Tomcat, WebLogic)
• Oracle and Microsoft SQL knowledge
• Certifications such as CCNA, MCSE, CISSP, CompTIA Security+, or CEH
• Experience with customer support and development tools like Salesforce and Jira

About the Company

Qualys, Inc. (NASDAQ: QLYS) is a pioneer and leading provider of disruptive cloud-based security, compliance, and IT solutions. With more than 10,000 subscription customers worldwide, including a majority of the Forbes Global 100 and Fortune 100, Qualys helps organizations streamline and automate their security and compliance solutions onto a single platform.