Technical Support Engineer, Platforms

Responsibilities

• Manage and resolve customer incidents for live production sites within aggressive SLA timelines
• Handle network outages and emergencies by debugging and providing immediate resolutions
• Work closely with global customers and onsite teams to ensure platform stability
• Raise and track technical issues with partner vendors
• Execute production changes, software upgrades, and license renewals during approved maintenance windows
• Perform Root Cause Analysis (RCA) for complex platform issues within the mobile telecom domain
• Serve as a Subject Matter Expert for Red Hat OpenShift Container Platform (RHOCP), including version upgrades and managing OpenShift Operators

Requirements

• 5+ years of experience in the IT or Telecom industry
• 3+ years of experience with virtualization technologies (vSphere, KVM, Docker, etc.) and cloud platforms like RHOCP and OpenStack
• Strong troubleshooting expertise in Linux environments, specifically CentOS and Ubuntu
• Proficiency with CLI for RedHat OpenShift and OpenStack modules (NOVA, SWIFT, GLANCE, NEUTRON, HEAT)
• Expertise in managing Ceph storage and Persistent Volume Claims (PVCs)
• Solid understanding of core networking topology, including switches, routers, firewalls, and load balancers
• Experience with Shell scripting or Python
• Proficiency with automation tools such as Ansible, Chef, or Puppet
• Strong communication skills and the ability to explain technical concepts to non-technical audiences

About the Company

Mavenir is a leading cloud-native network software provider, transforming how the world connects by building software-based automated networks that run on any cloud. We serve over 250 Communications Service Providers in more than 120 countries, supporting more than 50% of the world's subscribers.