Technical Support Engineer

Responsibilities

• Provide front-line support via phone, email, and chat for switches, wireless access points, business routers, NAS devices, NETGEAR Insight, and Exium
• Diagnose and resolve moderately complex wired and wireless networking issues
• Apply structured troubleshooting methodologies and escalate complex issues to L3 engineers
• Manage a queue of support tickets ensuring timely and accurate resolution
• Document troubleshooting steps, findings, and resolutions in internal systems
• Collaborate with peers and cross-functional teams to resolve issues and share knowledge

Requirements

• Bachelor’s degree in Information Technology, Engineering, or a related technical field
• Minimum of 2 years of experience in technical support, preferably in networking
• Solid understanding of wired and wireless networking fundamentals
• Fluency in Mandarin
• Professional working proficiency in English
• CCNA, CompTIA Network+, or equivalent certification preferred

About the Company

At NETGEAR, we are on a mission to unleash the full potential of connectivity with intelligent solutions that delight and protect. We turn ideas into innovative networking products that connect people, power businesses, and advance the way we live.