Technical Support Engineer

Responsibilities

• Provide technical support for hardware, software, and network issues both in-person and remotely to distribution center users.
• Administer and maintain technological infrastructure, including servers, networks, and storage systems, to ensure high availability.
• Supervise equipment performance and perform preventive maintenance to proactively resolve stability issues.
• Manage mobile device solutions, endpoint monitoring tools, and asset inventories while maintaining technical documentation.
• Support and administer end devices used in logistics operations, such as thermal printers, handheld data collectors, and scanners.
• Incorporate AI tools and automation into technical support processes to optimize incident analysis and reporting.

Requirements

• Degree in IT, Engineering, Systems, or a related field.
• 5+ years of proven experience in technical support and infrastructure administration.
• Strong expertise in network configurations (TCP/IP, DNS, DHCP, Firewalls) and security policies (VPN, QoS, routing protocols like OSPF/BGP).
• Proficiency in OS administration (Windows, ChromeOS, macOS) and Active Directory management.
• Experience with monitoring tools such as Zabbix and Grafana.
• Technical knowledge of logistics end devices and troubleshooting peripherals.
• Familiarity with ITIL, SRE, and Agile methodologies.

About the Company

MELI (Mercado Libre) is the leading e-commerce and financial services ecosystem in Latin America, dedicated to democratizing commerce and payments across the region through cutting-edge technology and innovation.