Technical Support Engineer

About the Company

Kombo is building the unified API for HR, payroll, and recruiting systems. Instead of companies spending months integrating with dozens of different systems, they can integrate once with Kombo and instantly connect to over 160 platforms. Since going through Y Combinator in 2022, Kombo has grown to $12M+ ARR and scaled to process data for the equivalent of 10% of Germany's workforce.

Responsibilities

• Troubleshoot and debug API integrations, data-sync issues, and authentication flows (OAuth, API keys)
• Assist customer engineers via Slack, email, and video calls with clear technical guidance
• Collaborate with Product and Engineering teams to escalate bugs and relay feedback
• Create and maintain internal and external technical documentation and guides
• Implement smaller new features across the codebase based on findings
• Set up tooling, automation, and reporting to scale support capabilities

Requirements

• Solid technical background (Software Engineer, Support Engineer, or Solutions Engineer)
• Ability to read and understand code (JavaScript/TypeScript) and data flows
• Proficiency in debugging APIs and integrations
• Strong communication skills to explain technical concepts to various audiences
• Ability to navigate and debug large, complex codebases
• Comfortable working in an in-office culture in Berlin

Preferred Qualifications

• Prior experience in a technical support role
• Experience with Node.js, TypeScript, SQL, and GCP