Technical Support Engineer

About the Company

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Backed by Insight Partners, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Responsibilities

• Provide professional support to Kaseya customers via chats, phones, and tickets
• Meet or exceed internal KPI targets and customer expectations
• Maintain a professional, courteous, and customer-first attitude
• Solve technical problems to ensure business continuity and security

Requirements

• Working knowledge of Linux/UNIX and Windows OS
• Experience with virtualization technologies including VMware and Hyper-V
• Experience with BIOS/UEFI troubleshooting and system boot
• Hands-on experience with Linux commands and troubleshooting using PuTTY/SSH
• Ability to perform basic system log analysis
• Knowledge of Windows server and workstation hardware
• Skills in Windows Server Core management and administration
• Understanding of Active Directory permissions (ACLs) and Group Policy
• Familiarity with NAS, SAN, Tape, USB, RAID configurations, and virtual storage
• Understanding of file systems (NTFS, FAT, ext4), permissions, and backup/recovery
• Basic knowledge of MS Exchange Server, MS SQL, and Oracle DB
• Familiarity with the OSI model and network stack troubleshooting (TCP/IP, DNS, DHCP, HTTP/HTTPS)
• Ability to use CLI commands such as ping, ipconfig, Nmap, and traceroute
• Experience with firewall rule configuration and troubleshooting
• Excellent written and verbal communication skills

Preferred Qualifications

• CompTIA A+, Network+, Server+, or Security+ certifications
• Microsoft Certified Azure Administrator
• Red Hat Linux certification
• VMware VCP
• AWS Certified Solutions Architect