Technical Support Engineer

About the Company

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Backed by Insight Partners, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Responsibilities

• Provide professional support to Kaseya customers via chats, phones, and tickets
• Meet or exceed internal KPI targets and expectations to ensure customer delight
• Troubleshoot technical issues to keep businesses running smoothly and securely
• Maintain a professional, courteous, and customer-first attitude

Requirements

• 3–4 years of technical support experience
• Working knowledge of Linux/UNIX systems and Windows OS
• Experience with virtualization technologies like VMware and Hyper-V
• Hands-on experience with Linux commands and troubleshooting using PuTTY/SSH
• Knowledge of BIOS/UEFI troubleshooting and system boot
• Ability to perform basic system log analysis
• Familiarity with Windows Server Core management and Active Directory permissions
• Understanding of NAS, SAN, Tape, USB, RAID configurations, and virtual storage
• Knowledge of file systems (NTFS, FAT, ext4) and backup/recovery methodologies
• Basic knowledge of MS Exchange Server, MS SQL, and Oracle DB
• Understanding of the OSI model and network stack troubleshooting (TCP/IP, DNS, DHCP, HTTP/HTTPS)
• Experience with firewall rule configuration and port troubleshooting
• Excellent written and verbal communication skills

Preferred Qualifications

• CompTIA A+, Network+, Server+, or Security+ certifications
• Microsoft Certified Azure Administrator
• Red Hat Linux certification
• VMware VCP
• AWS Certified Solutions Architect