Technical Support Engineer II

Responsibilities

• Provide technical assistance to customers, consultants, and partners via support portal, email, chat, and phone
• Troubleshoot complex issues by reproducing problems and determining effective resolutions
• Triage newly reported problems, assign appropriate severity, and work toward resolution
• Recreate product defects and collaborate with the engineering maintenance team to scope fixes
• Create and maintain Knowledgebase articles to expand self-help tools for customers and internal teams
• Participate in client calls to provide updates on outstanding support-related issues
• Perform software updates, backups, and system maintenance as required
• Document technical environments, processes, testing plans, and project plans

Requirements

• 2+ years of experience in enterprise software support, development/QA, or a similar technical role
• Proficiency with MSSQL and SQL Server/database management
• Experience with Windows server and IIS
• Strong environment architecture and troubleshooting skills, including application, database, OS, and security layers
• Excellent organizational, customer relationship, and communication skills (verbal and written)
• Highly motivated self-starter with strong problem-solving and listening skills

Preferred Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, or Business with an IS focus
• Hands-on experience working with .NET applications

About the Company

Mitratech is a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. For over 35 years, we have served 20,000 client companies globally, representing 30% of the Fortune 500. We thrive in an ecosystem that supports individual excellence and a diverse, inclusive work culture.