G
Posted 8 hours ago
Technical Support Engineer
GigsTechnical Support Engineer
Perks & benefits
Paid LeaveHealth InsuranceEducation AllowanceRelocation Allowance
Requirements
2-3 years technical customer-facing experience, API debugging with Postman, Knowledge of Webhooks and REST, Strong troubleshooting skills
Skills
APIPostmanRESTGraphQLJenkinsSeleniumPlaywrightNext.jsApache SparkPySparkMongoDBScalaSystemVerilogVerilogFPGA
About the role
About the Company
At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly. We are tackling deep technical and regulatory challenges to make connectivity truly seamless.
Responsibilities
- Drive Technical Resolution by deconstructing complex provisioning and API failures
- Troubleshoot connectivity issues including SIM activation and network outages
- Empower Tier 1 Support by acting as a mentor and escalation point
- Translate technical findings into accessible documentation and customer communication
- Shape the Platform by advocating for bug fixes and feature improvements to Engineering
Requirements
- 2-3 years of experience in a technical customer-facing role
- Proficiency with tools like Postman for API debugging
- Understanding of Webhooks, REST, and request tracing
- Strong ability to investigate ambiguity and solve problems independently
- Excellent communication skills to bridge the gap between technology and users
Benefits
- Competitive compensation and stock options
- Home office or work setup stipends
- Learning and development budget
- Free phone and international data plan
ScoutJobs Agent
Get matches like this delivered daily
Sign up free — we'll pull jobs that fit your CV from across the web and rank them for you.
Get started — it's freeTechnical Support Engineer
Gigs · New York
