Technical Support Engineer

Responsibilities

• Respond to technical customer inquiries and support escalations via email and chat in Intercom
• Debug complex issues related to Gamma sites, leveraging APIs and technical troubleshooting skills
• Discover and iterate on improvements to internal AI tools to multiply the team's productivity
• Collaborate with engineering and design to surface product improvements and deliver effective solutions
• Build and maintain technical resources including documentation, knowledge base articles, and troubleshooting guides
• Triage bug tickets and proactively monitor user-generated content for potential abuse or policy violations

Requirements

• 1–2 years of experience in technical customer support or QA for a highly technical product
• Strong troubleshooting and analytical skills
• Excellent written and verbal communication skills
• Technical background through a degree, certification, or hands-on experience in support engineering, QA, AI enablement, or software development
• Ownership mindset and comfort in a player-coach role

Preferred Qualifications

• Experience at an early-stage startup
• Familiarity with tools like Intercom, Zendesk, Metabase, Stripe, Linear, or LaunchDarkly

About the Company

Gamma provides an AI-powered platform for creating presentations and content, focusing on delivering an excellent user experience through innovative technical solutions.