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Posted 13 hours ago
Technical Support Engineer
Five9Technical Support Engineer
Requirements
2+ years product support experience, Windows, MS SQL, IIS, Log analysis and troubleshooting, IP Networking, REST APIs, Linux, Contact center software experience
Skills
SQLLinuxAPIAWS
About the role
Responsibilities
- Resolve technical issues in a structured manner through consultative work with end customers
- Implement solutions for omnichannel communication technologies within the contact center environment
- Perform log analysis and troubleshooting to address product issues
Requirements
- 2+ years of experience as a product support engineer
- Proficiency with Windows operating systems, MS SQL, and IIS
- Hands-on experience in log analysis and troubleshooting
- Familiarity with IP Networking, SQL, REST APIs, and Linux
- Experience with contact center software such as Cisco UCCE, Amazon Connect, NICE inContact, Twilio, Avaya, or Genesys
Preferred Qualifications
- Previous experience with outbound contact center products
- Knowledge of AWS
About the Company
Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
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Five9 · Chennai
