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Posted 13 hours ago
Technical Support Engineer
Five9Technical Support Engineer
Requirements
2+ years product support experience, Windows, MS SQL, IIS, IP Networking, REST APIs, Linux, Contact center software experience
Skills
SQLLinuxAWS
About the role
About the Company
Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Responsibilities
- Resolve technical issues in a structured manner
- Consultatively work with end customers to implement solutions
- Understand omni-channel communication technologies and their role in the contact center
- Perform log analysis and troubleshooting
Requirements
- 2+ years of experience as a product support engineer
- Proficiency with Windows operating systems, MS SQL, and IIS
- Familiarity with IP Networking, REST APIs, and Linux
- Experience with contact center software (e.g., Cisco UCCE, Amazon Connect, NICE inContact, Twilio, Avaya, or Genesys)
- Strong listening and comprehension skills
Preferred Qualifications
- Previous experience with outbound contact center products
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Five9 · Bengaluru
