Technical Support Engineer

Responsibilities

• Provide expert technical assistance to customers by answering inquiries, troubleshooting issues, and offering solutions related to electronic components.
• Interact with customers via email, phone, and live chat to address technical inquiries, product specifications, and application-related questions.
• Maintain up-to-date knowledge of the product catalog, including Passives, Semiconductors, Connectors, Electromechanical products, and Test & Measurement tools.
• Collaborate with the inside sales team to identify customer needs and recommend appropriate products.
• Document customer interactions and technical solutions to contribute to the company knowledge database.
• Analyze technical challenges and collaborate with cross-functional teams to resolve issues efficiently.
• Provide feedback on customer experiences to assist in product improvement and development.

Requirements

• Bachelor's degree in Electrical Engineering, Electronics Engineering, or a related field.
• 3+ years of experience within the electronics industry.
• Deep knowledge of electronic components and their practical applications.
• Strong technical acumen with the ability to explain complex concepts to non-technical customers.
• Excellent written and verbal communication skills.
• Ability to work UK/US shift hours.
• Proven problem-solving skills and the ability to manage multiple inquiries simultaneously.

Preferred Qualifications

• Familiarity with CRM software and tools for tracking customer interactions.

About the Company

Farnell, an Avnet company, is a global high-service distributor of technology products, services, and solutions for electronic system design, maintenance, and repair. As part of the Avnet family, we support customers and suppliers at every stage of the product lifecycle, helping companies accelerate the design and supply stages of product development.