Technical Support Engineer

Responsibilities

• Manage complex T2/T3 POS integration support cases and document interactions
• Own POS integration issues including credential failures, check linking, and webhook gaps
• Partner with Product, Engineering, Sales, and Customer Success teams to resolve issues
• Perform detailed QA and diagnosis of application and partner environment issues using logs and API payloads
• Onboard POS partners following SOPs for API access and developer documentation
• Improve internal tooling, workflows, and runbooks using automation and AI
• Author training and knowledge-base content to support the technical ecosystem

Requirements

• 3+ years of experience in technical support, integration support, or solutions roles
• Hands-on experience with POS integrations (API auth, webhooks, polling, and checks/tickets)
• Depth in at least two POS ecosystems (e.g., Square, Toast, Lightspeed, or Micros)
• Proficiency with APIs (REST, webhooks, JSON payloads)
• Experience with JSON, Python, and HTTP debugging using tools like curl or Postman
• Experience using Zendesk and Jira
• Strong analytical, problem-solving, and technical documentation skills

About the Company

DoorDash is a technology and logistics company on a mission to empower local economies. We connect consumers to their favorite local merchants through a seamless delivery and pickup experience.