Technical Support Engineer – DevOps/SRE

Responsibilities

• Take ownership of escalated incidents from global manufacturing factories or monitoring systems
• Perform live troubleshooting on Windows/Linux servers, SQL databases, virtualization platforms, Kubernetes clusters, and networking
• Document root causes and convert them into reusable runbooks, scripts, or automated solutions
• Build and extend internal tools, self-healing scripts, monitoring alerts, and auto-remediation playbooks
• Work with production data at scale using Kafka streams, Grafana dashboards, and large SQL/PostgreSQL databases
• Improve observability, CI/CD pipelines, and infrastructure-as-code

Requirements

• 1–4 years of experience for junior level, or up to 10 years for mid-level in IT operations, system administration, support engineering, DevOps, or SRE
• Hands-on troubleshooting experience with servers, databases, or networks in production environments
• Proficiency in at least one scripting language, with a preference for PowerShell or Python
• Basic understanding of SQL and relational databases
• Fluency in English (written and spoken)

Preferred Qualifications

• Familiarity or strong interest in learning Kafka and Kubernetes/container platforms
• Experience in manufacturing or industrial environments
• Personal automation projects, open-source contributions, or side projects demonstrating technical initiative

Benefits

• Real impact on global manufacturing processes and the production of hundreds of thousands of PCs daily
• Rapid professional growth through exposure to global-scale production environments
• Access to modern tools, greenfield automation projects, and supportive senior mentors
• Hybrid work model (initially 3 days in office, then flexible once independent)
• Competitive salary and benefits package

About the Company

HP is a global leader in technology, operating in over 170 countries. We create tools, technology, and solutions that reshape the way the world works. Our culture fosters collaboration and innovation, providing a global laboratory where different perspectives help solve complex problems at scale.