Technical Support Engineer

Responsibilities

• Resolve customer-reported issues regarding installation, configuration, and operation of Dell Technologies products
• Provide remote diagnostic technical support and analyze complex technical challenges
• Determine priority levels while negotiating and setting expectations with customers
• Document relevant technical information and ensure timely communication with customers
• Provide feedback to Engineering teams to improve product quality and reliability
• Drive operational excellence through quality closures and proper escalation of issues

Requirements

• 2 to 5 years of related technical support experience
• Fluency in both Dutch and English
• Strong problem-solving and troubleshooting skills using diagnostic procedures
• Excellent communication skills, phone etiquette, and customer focus
• Ability to work under pressure with calmness and composure
• Ability to work shifts, holidays, weekends, and on-call responsibilities

Benefits

• Comprehensive healthcare programs
• Award-winning financial wellness tools and resources
• Generous leave of absence for new parents and caregivers
• Industry-leading wellness platform

About the Company

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live, and play. We are committed to driving innovation and providing world-class service to help our customers maximize their IT investments.