Technical Support Engineer

Responsibilities

• Engage with customers via multiple channels including ticketing systems, live chat, and screensharing to resolve technical requests
• Educate clients on the use of the Datadog platform
• Reproduce technical issues and investigate Datadog’s 1000+ integrations
• Participate in product conversations with internal teams based on client feedback
• Train as a highly knowledgeable specialist in specific Datadog product areas
• Work from a Datadog office 3 days per week in a hybrid capacity

Requirements

• 2+ years of experience in multi-channel technical support at a SaaS company
• Experience using Zendesk, Jira, Confluence, or similar software
• Technical troubleshooting and/or programming experience
• Basic knowledge of Linux
• Business or native fluency in Japanese (both spoken and written)
• Ability to work a rotating schedule that requires weekend availability
• Strong critical thinking and client-centric approach

Benefits

• Best-in-breed onboarding and continuous professional development
• Generous global benefits and career pathing
• Intra-departmental mentor and buddy programs
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Inclusive company culture with access to Community Guilds

About the Company

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. Trusted globally by Fortune 500 companies, Datadog enables businesses to move faster with clarity and confidence.